NHAI Introduces Toll Plaza Feedback Feature on Rajmargyatra App to Improve National Highway User Experience

The National Highways Authority of India (NHAI), functioning under the Ministry of Road Transport & Highways, has introduced a new 'Toll Plaza Feedback' feature on the Rajmargyatra mobile application. This initiative enables National Highway users to share their experiences regarding toll plazas to enhance service delivery and make journeys safer and smoother. Annual pass users receive a notification after crossing a toll plaza, while all users can manually access the feedback feature through the app's menu section to rate their experience, select relevant options, and add remarks. The system is designed to promote citizen participation and assist NHAI in identifying and monitoring areas that require service improvements across the national highway network.