NHAI Introduces Stricter Monitoring to Ensure Clean and Well-Maintained Toilets Blocks and other Facilities at Toll Plazas

The National Highways Authority of India (NHAI) has introduced a stricter monitoring and enforcement mechanism to ensure the cleanliness and maintenance of toilet blocks and other facilities at toll plazas along National Highways. User Fee Collection Agencies must comply with prescribed service standards, which NHAI officials will inspect at least weekly. Non-compliance results in show-cause notices uploaded with photographs onto the NHAI Data Lake portal. Agencies with unresolved deficiencies reaching or exceeding 10% of their operated toll plazas are declared non-performing and barred from NHAI bids for 15 days or until rectification. This complements the existing 'Clean Toilet Picture Challenge' initiative on the Rajmargyatra Mobile App.