NHAI to Transform 1033 National Highway Helpline with New Technology

The National Highways Authority of India (NHAI) plans to upgrade its 1033 National Highway Helpline using advanced technologies such as Artificial Intelligence, real-time location tracking, and smart emergency-response systems. Introduced in 2018, the 24/7 helpline currently covers over 1.46 lakh km of National Highways and handles around 15,000 calls daily for medical emergencies, vehicle breakdowns, FASTag issues, and other travel problems. The upgraded platform aims to offer faster assistance, precise location identification, multilingual support, smart dispatch of vehicles, proactive alerts, and better coordination. The Indian Highways Management Company Limited (IHMCL) has invited an Expression of Interest from companies and consortia for the development, design, deployment, operation, and maintenance of this Next Generation 1033 Helpline and Call Centre.