Chairman of the Railway Board Reviews IRCTC War Room; Directs Strengthening of Passenger Feedback and Kitchen Monitoring Systems to Improve the Quality of Catering Services

The Chairman and Chief Executive Officer of the Railway Board reviewed the functioning of the IRCTC War Room to strengthen systems for passenger feedback, kitchen monitoring, and quality assurance in railway catering services. Key directives included automating the Rail Madad interface for single-click passenger communication, expanding camera-based surveillance in kitchens and raw material storage areas including PTZ cameras, conducting comprehensive reviews of roti and paratha preparation, enforcing deterrent action against poorly performing third-party inspection agencies, and converting AI-based detection alerts for hygiene issues into timely corrective actions and warning letters.