PARLIAMENT QUESTION: TIMELY RESOLUTION OF CITIZEN COMPLAINTS

The Ministry of Personnel, Public Grievances & Pensions reports that the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) now mandates a 21‑day timeline for grievance disposal. Periodic reviews, including a Review Meeting Module launched in February 2025, monitor compliance. Data show the average redressal time in Central ministries fell from 32 days in 2021 to 13 days by mid‑July 2026, with most grievances resolved within the prescribed period. Annexure‑I provides year‑wise figures of grievances disposed within and beyond the timeline for each central department.