PARLIAMENT QUESTION: CPGRAMS & DIGITAL PENSION REFORMS

The Ministry of Personnel, Public Grievances & Pensions reported several digital reforms. CPGRAMS has been strengthened through a 10‑Step reform and guidelines issued in August 2024, cutting the grievance redressal timeline from 30 to 21 days. Between 1 Jan and 15 July 2026, 15,20,576 grievances were received and the average disposal time was 13 days for Central ministries. An AI‑enabled chatbot, ‘Samadhan Didi’, launched on 30 May 2026, offers multilingual voice‑based registration in 22 official languages. The ‘Bhavishya’ online pension system and Aadhaar‑linked Digital Life Certificate (Jeevan Pramaan) provide end‑to‑end processing, real‑time tracking and reduced delays. A new scheme, ‘Improving Pensioners’ Welfare’, aims to offer unified portal access for pensioners.