TRAI revamps 'TRAI MyCall' mobile application to assess voice call quality through consumer feedback

The Telecom Regulatory Authority of India (TRAI) has launched a revamped ‘TRAI MyCall’ mobile app that lets telecom consumers rate voice calls on a 1‑5 star scale and report specific issues such as call drops, echo, audio delay, and others. The feedback, along with relevant network parameters, is shared with Telecom Service Providers (TSPs) and TRAI in anonymised form, enabling targeted corrective actions and enhancing Quality of Service (QoS) and Quality of Experience (QoE). Features include automatic post‑call prompts, a rating‑history map, and a coverage test for signal strength. TRAI Chairman Shri Anil Kumar Lahoti highlighted the app’s role in fostering a consumer‑centric, transparent, data‑driven regulatory ecosystem.